Old Navy is a retailing company that specializes in accessories and clothing. It is owned by Gap Corporation. Currently, the chain is running more than 1,100 stores in many states in the country and different nations around the world. The flagship stores are located in big cities like Mexico City, Manila, San Francisco, Chicago, Seattle, and New York City.
If you often go to an Old Navy store for shopping, then now you can tell your feedback about the customer service and product quality. It would help improve the quality and give you better service the next time. Keep reading this guide to learn how to take it.
How to take the Old Navy customer satisfaction survey
It is very simple to take the Old Navy customer satisfaction survey. Below are a few steps that you need to follow:
Step 1: Visit the official website of the Old Navy customer satisfaction survey at survey.medallia.com/oldnavy-feedback
Step 2: Select your preferred language in the top area, between English, French, and Spanish
Step 3: Enter the number of the Old Navy store that you visited
Step 4: Enter the day and time of purchase
Step 5: Enter the transaction ID that can be found on the receipt
Step 6: Click on “Next” to begin the survey
Step 7: Rate the overall experience when you visited the Old Navy store
Step 8: Answer several questions related to your shopping experience at the Old Navy store
Step 9: Enter the requested personal information, including full name, address, and email address
Step 10: Click “Submit” to finish the Old Navy customer satisfaction survey
Prizes the store offer
Once you have finished the Old Navy customer satisfaction survey, the screen of your device will show a validation code. You can use it to redeem a small offer or discount on the next visit to an Old Navy store. Make sure to check the valid location and time to use this code.
Below is some important information that you should know before taking the Old Navy customer satisfaction survey:
– The Old Navy survey is open only to legal residents of the United States
– You should be at least 18 years old at the time of participation.
– One person can enter take the survey one time during each entry period
– The receipt is only valid within 7 days since the visit to the Old Navy store